*Always call our office to report an outage as this will be the quickest way for us to respond and restore power.
If you are experiencing an outage, please call:
- (307) 245-3261 (main office)
- (888) 834-1657
- (833) 619-0867 (IVR)
The outage map may operate on a slight delay, especially in the early stages of an outage. For current outage statuses, please follow us on Facebook!
For weather updates, check out the National Weather Service.
In the event of an outage, please call our main phone number or IVR system first; however, if those numbers are not working, please call 307-316-6915. Please only use this number for outages or emergencies.
Get Prepared
Learn more on how to prepare for power outages by visiting ready.gov/power-outages, which provides official information from the Department of Homeland Security.
Outage Map
-
1 - CONFIRM THE OUTAGE
Check the lights in other rooms as you may have only blown a fuse. If all your lights are off, then call us.
-
2 - CALL HIGH WEST ENERGY
307-245-3261 or 888-834-1657
We’ll need to know your name and service address. If possible, it would also be helpful to have your meter number, account number and a phone number where we can reach you. Please remember the phones may be busy if the outage is significant. Keep trying to call as often as necessary to speak to a representative or leave a message. We will send a line crew to find the problem and restore power as quickly as possible.
-
3 - PROTECT YOUR APPLIANCES
After you’ve called us, turn off any appliances you were using when the power went off, especially the stove, iron or power tools. Then turn off all large appliances, including space heaters, air conditioners, and water pumps. This will prevent your electrical circuits from being overloaded when power is restored. Finally, disconnect all sensitive electronic equipment such as computers and televisions to avoid damage from a power surge. A detailed statement of High West Energy’s “liability for loss” is available.
-
4 - YOUR SAFETY IS MOST IMPORTANT
If you use a standby generator, be sure it’s installed and wired properly. Never connect a generator directly to your main electrical panel. Without the correct safety mechanisms, power from the generator could flow onto the power line and injure you or a High West employee.
